ITSP Services
Privacy Notice
ITSP Services GmbH ("ITSP", "Company, " we ", " us ", " our ") takes your privacy seriously where we deal with your personal information("Information"). This Privacy Policy describes how ITSP services collects, stores and use your personal information. The Policy also reflects our commitment to maintain the confidentiality of your information and to provide all our visitors the best possible service.
ITSP is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this Policy.
- How and what information does ITSP collect?
We collect and process your information in the following ways:
Information you give us directly
- When you contact us or otherwise interact with us, including via e-mail, letter, phone or chat function.
- When you like, post, apply for a job or otherwise interact with our social media pages such as Facebook, Instagram, Xing, LinkedIn, Glassdoor and Kununu. This is generally the contents of your public profile and any messages or comments posted or sent to us by you.
- When you register and apply for vacancies on the careers section of our website. Information including your full name, username, password, contact details, current and preferred salary, correspondence preferences, resume, place of residence, eligibility to work, cover letter, references, transcripts and other academic related information.
Information we collect from other parties
- When you interact with our services, our servers keep an activity log unique to you that collects certain administrative and traffic information including source IP address, time of access, date of access, web page(s) visited, language use, software crash reports and type of browser used.
- How does ITSP use my information?
We may use your information for the following purposes:
To provide a requested service or carry out a contract with you
- To carry out our obligations arising from any contracts we enter into with you.
- To provide you with the information and services that you request from us.
- To provide you with recruitment and career services, where you register and make applications for a job on our career page. This includes matching your skills, experience and education with the roles we have on offer and communicating to you the progress on your applications.
- To provide you with service messages, including messages requesting your feedback on our services and notifying you about changes to our website, services or changes to our policies.
Where we have your consent
- To contact you, including by email, SMS and telephone to provide you with direct marketing communications job alerts. We will only do this in line with your preferences and you can opt-out of receiving such communications at any time.
- To share your contact details, including name, email address, contact telephone number. We only do this where we have your consent and in line with your marketing preferences. You can opt-out of this at any time.
Where we have a legitimate Interest
- To provide support services to you.
- To investigate and address enquiries, questions and complaints and respond to any feedback.
- To develop and improve our website to enhance your experience.
- To improve the quality of the services we provide.
- To ensure effective operational management and internal administration of our business, document retention, compliance with regulatory guidance and exercise or defense of legal claims.
- To monitor, record, store and use any telephone, email or other communication with you in order to check any instructions given to us to improve the quality of our customer service. We will clearly notify you prior to any such recording.
- Does ITSP share my information?
We share your information only if following circumstances accrue:
- In order to comply with any legal obligation.
- Also, if required by law, we may disclose your data to authorities.
- The information may also be disclosed to external parties providing services to ITSP, e.g. IT/system support services.
- We take steps to ensure that our arrangements with third-party suppliers (including online vendors) protect your privacy. We do not sell, rent or exchange your information with any third party for commercial reasons.
- Legal basis for the use of your data?
Your personal data is processed on a broad legal basis, including:
- If you have given your consent: for example, we need your consent to process your personal data for direct marketing activities, for example if we use cookie technologies or if we process special categories of personal data.
- When we need to comply with a legal obligation: For example, we have to disclose your data to an enforcement authority or to your or our agents who represent us in a legal dispute.
- If the processing is necessary due to our legitimate interests; these include, for example (1) Security in relation to our business operations as well as monitoring of the areas around our and in our business premises in order to protect our employees, customers and the general public from misconduct or criminal acts, (2) maintaining knowledge of current market practice to ensure that we offer a service that is competitive and meets the expectations, and (3) determining effectiveness advertising on our website, apps and partner websites.
- For how long does ITSP keep my information?
Information that we collect will be retained only for as long as is necessary to fulfil the purposes outlined above in this Policy or to comply with our legal obligations. We may retain your information further for a period of time specifically required by applicable regulations or laws, such as retaining the information for tax and accounting and financial services regulations record keeping obligations. When determining the relevant retention periods for your information, we will take into account factors including;
- legal obligation(s) under applicable law to retain data for a certain period of time;
- statute of limitations under applicable law(s);
- (potential) disputes; and
- guidelines issued by relevant data protection authorities.
Otherwise, we securely erase your information once this is no longer needed.
We use cookies to monitor your use of our website. ‘Cookies’ are small text files that are stored by your browser (for example, Internet Explorer or Safari) on your computer or mobile phone. We use Cookies to make our website easier to use and to better tailor our services to your interests and needs. They help our website recognize your device and remember information about your visit like your preferences, settings and how you use our website.
We only use Analytical/performance Cookies on our website. These Cookies help us understand how you interact with our website, by providing information about the areas visited, the time spent on the website, and any issues encountered, such as error messages. This helps us improve the performance of our website.
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but, if you prefer, you can usually modify your browser setting to decline cookies. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. If you choose to decline cookies, you may not be able to experience all of the interactive features on Our Site.
To configure Our cookies and those of third parties, users can go to:
- Google Chrome: Tools → Settings → Show advanced settings → Content settings → Cookies → Block third-party cookies and site data.
- Mozilla Firefox: Tools → Options → Privacy → History→ Use custom settings for history (uncheck all boxes).
- Internet Explorer: Tools → Internet Options → Privacy → Settings for the Internet Zone (move the navigation bar up to “Block al l cookies”).
- Safari: Settings → Preferences → Privacy → Block cookies (select “always”)
- Safari (IOS): Settings → Safari → Block cookies
- How does ITSP keep my information secure?
We understand the importance of information security and the techniques needed to secure information. We use reasonable organizational, technical and administrative measures to protect your personal data from unauthorised access to or unauthorised alteration, disclosure or destruction of information that we hold and we take steps to ensure our subsidiaries, agents, affiliates and suppliers also employ adequate levels of security.
- What are my privacy rights?
By law, you have a number of rights (subject to certain conditions) when it comes to your information. Further information and advice about your rights can be obtained from the data protection regulation. You can exercise any of these rights by contacting us through our contact information below.
- The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this Policy.
- The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing (i.e. receiving emails from us notifying you about other products or job openings which we think will be of interest to you or being contacted with varying potential opportunities).
- The right of access. You have the right to obtain access to your information (if we’re processing it), and certain other information (similar to that provided in this Policy). This is so you’re aware and can check that we’re using your information in accordance with data protection law.
- The right to rectification.You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold.
- The right to erasure.This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of your information where there is no compelling reason for us to keep using it. This is not a general right to erasure, there are exceptions.
- The right to restrict processing. You have rights to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but will not use it further. We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in the future.
- The right to data portability.You have rights to obtain and reuse your information for your own purposes across different services. This is not a general right however and there are exceptions.
- The right to lodge a complaint.You have the right to lodge a complaint about the way we handle or process your information with your national data protection regulator. See contact us section below.
- The right to withdraw consent.If you have given your consent to anything we do with your information, you have the right to withdraw your consent at any time (although if you do so, it does not mean that anything we have done with your information with your consent up to that point is unlawful). This includes your right to withdraw consent to us using your information for marketing purposes.
- Changes to our privacy policy
This policy was last updated on 06/30/2021. We may periodically make changes to this policy. We will notify you of any significant changes where we have a relationship with you and otherwise post updated documents on our website.
CONTACT US
If you have any questions, or wish to exercise any of your rights, please contact us by one of the following means:
By email:
Phone: +43 662 84 15 36
By post: Augustinergasse 15A, 5020 Salzburg
Complaints
You have the right to file a complaint with of the opinion that your data protection rights have been infringed. If you are not satisfied with our response to a complaint you have made, or think we are not complying with data protection law, you can make a complaint to the Austrian Data Protection Authority at +43 1 531 15-202525,
Address: Wickenburggasse 8, 1080 Vienna
By email: